Shipping policy
Shipping Costs
Shipping is included in the price of your Blue Moon Society subscription, so there are no additional shipping charges at checkout.
We currently ship within the UK and internationally to the countries available at checkout.
Dispatch Times
The Blue Moon Society is a monthly mail subscription. Each edition is prepared and dispatched during the stated shipping window for that month.
Once your order has been dispatched, estimated delivery times are:
UK: approximately 2–5 working days
Europe: approximately 5–14 working days
Rest of the world: approximately 7–21 working days
These are estimates only. International deliveries can occasionally take longer due to customs, postal delays or circumstances outside our control.
Tracking
Unless otherwise stated, Blue Moon Society mail is sent using standard untracked postal services.
Because of this, tracking information will not normally be provided.
International Orders, Customs & Import Fees
International orders may be subject to customs duties, import taxes, VAT or handling fees when they arrive in the destination country.
Any additional charges applied by local customs authorities or postal services are the responsibility of the recipient.
The Blue Moon Society does not control these charges and cannot predict whether they will apply.
Delivery Addresses
Please make sure your shipping address is correct before your monthly order is processed.
If you need to update your address, please do so through your account or contact us as soon as possible before the next edition is dispatched.
We cannot guarantee that address changes made after an order has been dispatched can be applied.
The Blue Moon Society cannot be held responsible for orders delivered to an incorrect address supplied by the customer.
Delayed or Missing Mail
Postal delays can occasionally happen, particularly with international deliveries.
If your order has not arrived within 14 working days for UK orders or 30 working days for international orders, please get in touch and we will do our best to help.
Please note that we may ask you to confirm your shipping address before arranging a replacement.
Damaged Mail
Every edition is carefully packaged before dispatch. If your order arrives significantly damaged, please contact us with photographs of the packaging and contents so we can look into it for you.
Returned Mail
If an order is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue outside our control, additional postage costs may apply if you would like the order to be sent again.
Questions
If you have any questions about shipping or your Blue Moon Society order, please get in touch through the contact details provided on our website.